COVID-19 LOCKDOWN - When will my order be delivered?
- All orders placed will be Delivered within 3 to 5 workdays.
- Location and the size of the order will be factors that contribute to when exactly your order will be delivered.
- These dates are subject to change as dependent on future government decisions regarding COVID-19.
How much is the delivery fee?
- Each product has a specific delivery fee which can be viewed in your Shopping Cart before checkout.
- Delivery fees will be capped at R950 on all orders.
Who will deliver my order?
- Pure Water 4 Life makes use of reliable third-party contracted couriers with national delivery networks.
Where do we deliver to?
- Delivery takes place to all cities and towns within South Africa.
- There could be occasional remote or high-risk areas that may not be serviced by our couriers.
- In these isolated cases, we will contact the customer to make alternative arrangements before dispatching the order.
How will I know when my order is on its way?
- Once we dispatch your order, we will email the parcel tracking details to you.
- The tracking number may be used to track your parcel directly with the courier or with our sales office.
- You can do this telephonically or on the relevant websites.
Is there anything else I should take note of when my order arrives?
- The number of items you have ordered may not necessarily correspond to the number of containers delivered on the waybill.
- Note that more than one item may be packaged per container.
- Ensure that the number of containers delivered to you matches the quantity listed on the waybill.
- Don't sign for goods that you have not received.
- If the packaging has damage, please note this on the waybill.
- Report any damage/shortage to us within two business days.
- We advise you to read our Terms and Conditions for more detailed information.